Refunds & returns.

Every piece from one sixty edition is an original, made by hand and one of a kind. Please choose carefully, as we do not offer refunds or exchanges if you simply change your mind.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

If your piece arrives damaged or faulty

1. Contact us at sales@onesixtyedition.com within 7 days of delivery.
2. Include your order number and clear photos of the piece and its packaging.
3. Please keep all original packaging until we have resolved the issue.

We will work with you on a repair, replacement or refund, depending on the problem. As each piece is one of a kind, an identical replacement may not be possible. In that case, we will offer a refund or, if you prefer, a similar piece or a commission.

Where a return is needed for a damaged or faulty piece, we will cover the cost of return shipping.

What is not a fault

Each piece is shaped by hand. Subtle marks, textures, and variations in colour, finish and shape are part of its character and are not considered faults. Colours may also appear slightly different on screen than in person.

Damage caused after delivery, including from incorrect hanging, cleaning with harsh products, or exposure to direct heat, is not covered.

Refunds

Approved refunds are made to your original payment method within 5–10 business days of approval.

Questions sales@onesixtyedition.com